Frequently Asked Questions

Is your information really secure?

Virtually all ecommerce website servers are attacked by thousands of hackers, trying to obtain your personal information, every single day, maybe even thousands of times per hour. We have spared no expense to ensure you that your personal information is safe with us.

We do not share our private server with any other businesses. Our server is hosted by www.Verio.com.  Our server only exists for us to do safe and profitable business with you. We use IBM Internet Security Systems, Security Operations Centers Phone: (877) 563-8739. Also we employ ISS Managed Security Services. ISS is a 24 hour per day, 365 days per year, live manned firewall protection service. If a hacker attacks our first firewall the alarms go off for us and the hacker must now try to break our second firewall as we take appropriate measures to stop the hacker and protect your information, which by the way is also encrypted.

This Web site is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.

We exceed all Major Credit Cards highest security levels in protecting your information.

Phone number -- 318-869-6200 available 9:00am to 5:00pm Central Time, Mon. - Fri.

Shipping and Handling Charges:

Shipping Costs and Delivery Schedule:
BeautyDepot.com offers FREE STANDARD SHIPPING on all merchandise orders $99 and over (excluding taxes) shipped inside the Continental U.S.A. For shipments totaling less than $99, there is a delivery charge of $8.95 and Up. Our standard shipping options are UPS Ground, USPS Priority mail is used for PO Boxes, FPO's and APO's. Some packages may require a signature at the time of delivery. 

Please check the table below for the estimated delivery time that has been provided by our carriers.

Delivery Option	Delivery Cost	Processing Time	Carrier Delivery Time	Total Delivery Time
UPS Ground	$8.95 & Up	1 - 2 business days	1 - 5 business days	2 - 7 business days
USPS Priority Mail	$8.95 & Up	1 - 2 business days	2 - 5 days	3 - 7 days
UPS 2-Day	$14.90 & Up	1 business day	2 business days	3 business days
UPS Standard Overnight	$23.25 & Up	1 business day	1 business day	2 business days

Business Days: Monday - Friday, excluding federal holidays within the United States.

International orders may take 1 - 8 weeks for delivery depending on the location.

Processing Time: Orders received between Monday and Friday are usually processed the same day or by the end of next business day. Orders received on Saturday and Sunday are usually processed by Monday or by close of business day Tuesday.

Do you ship internationally? 

Yes, we ship all over the world.

How much is the shipping cost for international shipping?

The shipping cost will vary by weight. We will contact you with options if we cannot ship at the posted rate.

UPS Ground and Air Shipping rates apply to the Continental United States only. Please select International USPS for all orders outside the United States, Sometimes we cannot ship Internationally at the published rate, we will contact you with shipping options. International shipments may also experience Customs Tax and Duties upon arrival.

Free Shipping on Orders over $99.00. Applies to orders inside the Continental United States only.

General

The manufacturers and licensed distributors of the products and brand names being offered as part of our "Personal Shopping Services" are the owners of the registered trademarks, trade dress and copyrights in said products and trademarks. BeautyDepot.com, being an entirely separate company, is not related to or affiliated with any of the manufacturers and licensed distributors of the products and brand names offered as part of our "Personal Shopping Services". We refuse to wholesale or retail these products to any business entity or in bulk to any party to prevent the possibility of resale through illegitimate channels. Products listed here are purchased for our "personal customers" for "personal use" only. We are a Group of "Licensed Cosmetologists" who have formed a "Personal Shopping Network". We are purchasing professional hair and beauty products and making professional recommendations on behalf of our "personal customers" only, while acting as their "Authorized Personal Shoppers" (a consumer service protected by the U.S. Federal Trade Commission). Most Orders are shipped within 2-3 business days after receipt.

Prices are rarely incorrect but we retain the right to refuse any transaction pending the correction of pricing. We will notify you of any error.

Disclaimer
The images displayed may not reflect the current packaging by the manufacturer. Often when a manufacturer re-packages their products, it may take us awhile to update the website with the image and/or description of the new product(s). Therefore, the image you see might be an image of an older product.

How do I return something?

Within 30 days of receiving your order, you may return all or part of it for a refund.

Fragrances, hair extensions, cosmetics, appliances, jewlry, and handbags/purses are NON-RETURNABLE, so please make your selection wisely.

Before you return an item, please send an e-mail to Customer Service. We may be able to credit your account for the item without having you send it back. In your e-mail, include your order number and the reason you want to return the item (choose one of the following):

Damage
Incorrect item shipped
Dissatisfaction (please explain)
Other (please explain)  

A Customer Care specialist will reply to your message and, if necessary, send you shipping instructions for returning the item.

Special Order Items or Quantities are Excluded and May Not Be Returned.

Privacy

How We Protect Your Privacy
The security of your personal information is very important to us. We never sell or rent your personal information to any third parties under any circumstances. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us.

I do not want to pay by credit card on the internet. How can I place an order?

We welcome you to order by phone 9:00 - 5:00 Central Time, Monday through Friday at 318-869-6200, or to pay by cashiers check or money order:

1. Add all the items you would like to purchase into the Shopping Cart by clicking on the [Add to Cart] buttons beside each product.

2. When everything is in the Shopping Cart, select the shipping option that you prefer and make any changes to the quantities that you want and CLICK on the Recalculate button.

3. Now you can Print the shopping cart screen which will accurately show the total for the products and the shipping and mail a copy with your payment to:

Beauty Depot
200A North Thomas Dr.
Shreveport, LA 71107

4. Once we get your order and payment, we will ship your order to you with all possible speed. NOTE: if you want to pay by check there will be an additional delay in shipping until the check clears the bank.

Can you mail me a catalogue with your products?

Because of the constantly evolving nature of the beauty industry, new products being added and other products being discontinued, Products are resized and repackaged and there are seasonal changes as well, catalogues just do not work well.

I suggest that you add us to your favorites list by pressing [Ctrl+D] on your keyboard. Then you will have an easy time finding our website and have the most current information at your fingertips.